Refund policy

Returns and refunds

Every Okite piece is printed and sewn after you order, so there is no stockroom to swap it with. That shapes everything below.

Damaged, faulty, or wrong item

If your order arrives damaged, misprinted, or is not what you ordered, email okitestore@gmail.com within 30 days of delivery with your order number and photos of the item and the shipping bag. We will replace it or refund you in full, without needing to post anything back.

Parcels that go missing

Every order is tracked. If tracking has not moved for 14 days, or it says delivered and it was not, email us within 30 days of the last tracking update and we will replace the order or refund it.

Sizing and change of mind

Because each piece is made to order, we cannot take returns for the wrong size or a change of mind. Measurements for every size are on each product page, in centimetres. If you are between sizes, email before you order and we will help you choose.

Cancelling or changing an order

Email within 12 hours of ordering and we will cancel or amend it if it has not gone into production yet. After that it cannot be stopped.

Refunds

Approved refunds go back to the original payment method within 10 business days. Your bank may take a few days longer to show it. Shipping is refunded too when the fault is ours.

Questions: okitestore@gmail.com. We reply within two working days.